Customer Management

So many business owners don't know how to manage the customers that make an effort to purchase the goods or services they provide. Customers have the right to purchase any goods or services from anyone who is providing what they want. That’s why any customer who purchases a product should be treated with the utmost care and attention.

In this documentation, we will be putting you through how you can manage your customers with the SpaceMall customer management features for your business.

1. The customer management features help you to keep a record of your customer details

As you know, a lot of customers who you don’t know have contacted you because they want to purchase a product or service you are offering. Meanwhile, after they have purchased any kind of product or service you are offering from your digital store, the customer management feature helps you get your customer details such as name, phone, and email. So that whenever you have a new product, or you want to check up on them you can easily get hold of them from your digital store. In this way, your customers can tend to get familiar with you and trust your brand and also refer their friends and family to your digital store thereby generating more awareness and sales for your business.

1. The customer management features help you to add your customer's date of birth, anniversary date, and address.

With these details, you can show your customer how much they mean to you by celebrating or wishing them their birthday or anniversary or probably sending a gift from your store to the address they provided with you. They will appreciate the fact that you took your time to express your kind gesture and it’s a win-win for your business because they will end up patronizing your business more and your business will gain growth as well.